Support
Having trouble with the app or a collar? Email us at hola@mosicu.tech and we’ll get back to you as soon as we can.
App questions
How do I add a collar?
On the Map tab, follow “First steps”: scan the collar’s QR code (or type its code, MOS-…), name the animal and draw its pasture.
I’m not getting alerts
Check in your phone’s settings that Mosicu is allowed to send notifications, and in the app that the collar has reported recently.
An animal shows “no contact”
The collar hasn’t sent data for over an hour. It may be out of coverage (it will send its data once it’s back in range) or low on battery.
How do I find an animal right now?
Open the animal’s profile and turn on find mode: the collar will report every minute for a while. You can also make it beep or vibrate.
How do I share my animals?
Go to Settings › Share. Enter the person’s email: they’ll see the animals and get the alerts, but can’t change anything.
How do I delete my account?
Go to Settings › Delete account. Your data and any farms that are only yours are deleted.